Privacy Policy

In this Policy, the following terms carry the meanings assigned below unless the context clearly requires otherwise:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, and factors specific to the physical, economic, or social identity of that person.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data. For the purposes of this Policy, the Data Controller is dgw188.
• "Data Processor" — any third party that Processes Personal Data on behalf of dgw188 under a written data-processing agreement.
• "Cookies" — small text files placed on your device by a website to store browsing preferences, session tokens, and analytics identifiers.
• "KYC" — Know Your Customer: the identity and age-verification process through which dgw188 confirms a Member's identity and confirms eligibility to use the Platform.
• "Third-Party Service Provider" — an external company engaged by dgw188 to provide specific services, such as payment processing, identity verification, fraud detection, or hosting infrastructure.

dgw188 acts as the Data Controller for all Personal Data collected through the Platform at dgw188.cam. As Data Controller, dgw188 is responsible for ensuring that Personal Data is Processed lawfully, fairly, and transparently in accordance with applicable data protection legislation.

Where dgw188 engages Third-Party Service Providers to Process Personal Data on its behalf, those providers act as Data Processors and are contractually bound to Process data only in accordance with dgw188's documented instructions and to implement appropriate technical and organizational security measures.

dgw188 collects only the Personal Data that is necessary and proportionate to the services we provide. The categories of data we may collect and hold about you are set out below:

dgw188 collects your Personal Data through the following channels and mechanisms:

• Direct Submission: Information you provide voluntarily when you register an account, complete KYC verification, submit a deposit or withdrawal request, contact our support team, or respond to a promotional survey.
• Automated Technical Collection: Data gathered automatically when you access the Platform, including IP address, browser fingerprint, device identifiers, and session cookies placed on your device.
• Payment System Data: Transaction metadata provided by our integrated payment partners (Indonesian banks and e-wallet providers) when you initiate a deposit or withdrawal through the dgw188 cashier.
• Third-Party Verification Services: Identity and age-verification data returned by our KYC partners upon processing the documents you submit, confirming or flagging your eligibility to use the Platform.
• Fraud Detection & Risk Systems: Behavioral and technical signals collected by our real-time fraud detection infrastructure, which monitors account activity for unusual patterns indicative of prohibited conduct.

dgw188 processes your Personal Data for specific, documented purposes. We do not use your data for purposes that are incompatible with those listed below:

• Account Registration & Management: To create, maintain, and administer your dgw188 member account, including authentication and password-recovery services.
• Identity & Age Verification (KYC): To confirm your identity, verify that you are at least 21 years of age, and satisfy our regulatory obligations relating to know-your-customer compliance.
• Payment Processing: To process your deposits and withdrawals via Indonesian bank transfers and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) and to maintain accurate transaction records in IDR.
• Service Delivery: To operate the dgw188 sportsbook, live casino, slot library, and other gaming products; to record and settle your bets; and to credit any winnings or bonuses to your Account Balance.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to operate the self-exclusion, deposit-limit, and session time-out tools available to all members.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, money laundering, and other prohibited conduct.
• Legal & Regulatory Compliance: To fulfill our obligations under applicable law, including responding to valid law-enforcement requests, court orders, or regulatory directives.
• Customer Support: To respond to your support queries, manage formal complaints, and improve the quality of our member-service operations.
• Marketing & Promotions: To send you promotional communications about bonuses, seasonal offers, and new features — only where you have provided consent or where a legitimate interest exists. You may opt out of marketing communications at any time by contacting our support team.
• Platform Analytics & Improvement: To analyze aggregated usage data, identify technical issues, and develop improvements to the dgw188 platform and user experience.

dgw188 processes your Personal Data on one or more of the following legal bases, depending on the specific purpose and type of data involved:

• Contractual Necessity: Processing required to perform our obligations under the dgw188 Terms & Conditions — including account management, payment processing, and bet settlement — is carried out on the basis that it is necessary to deliver the services you have contracted for.
• Legal Obligation: Processing necessary to comply with applicable law, including anti-money-laundering obligations, KYC requirements, and responses to lawful government or regulatory requests.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible-gaming monitoring, and analytics where our legitimate interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of Personal Data for marketing communications and optional platform features, where you have given explicit, freely given, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dgw188 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Partners: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the transaction data required to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Specialist third-party services receive the identity documents you submit to perform age and identity checks on our behalf. These providers operate under strict data-processing agreements.
• Fraud Detection & Risk Management Providers: Technical and behavioral data is shared with fraud-prevention platforms to identify and block suspicious activity before it affects your account or our platform.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Pocket Games Soft, and Spribe receive the session identifiers required to authenticate your game sessions. These providers do not receive your full identity profile.
• Cloud & Infrastructure Providers: Hosting and database infrastructure providers may process your data as part of platform operation, under contractual obligations to maintain appropriate security standards.
• Law Enforcement & Regulatory Authorities: We will disclose Personal Data to government bodies, law-enforcement agencies, or regulators where required by a valid legal obligation or court order. Where legally permissible, we will notify you of such a request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the dgw188 business, Personal Data held by dgw188 may be transferred to the acquiring entity, subject to equivalent privacy commitments.

dgw188 operates as an internationally licensed platform. Some of our Third-Party Service Providers may be located in jurisdictions outside Indonesia. Where Personal Data is transferred internationally, dgw188 ensures that appropriate safeguards are in place to protect your data at a standard equivalent to that applied within Indonesia, including:

• Contractual clauses with Data Processors that impose equivalent data-protection obligations, modeled on internationally recognized standard contractual clauses.
• Transfers only to jurisdictions that maintain an adequate level of data protection as assessed by relevant international standards.
• Regular due-diligence reviews of Third-Party Service Providers to confirm that security measures remain appropriate and that data is not re-disclosed beyond the stated purpose.

dgw188 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your active membership on dgw188, plus a minimum post-closure retention period as required for legal and regulatory compliance.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping obligations.
• Transaction Records (Deposits & Withdrawals): Retained for a minimum of five (5) years from the date of the transaction for financial record-keeping and audit purposes.
• Wagering & Gameplay History: Retained for a minimum of three (3) years from the date of each wager, used for dispute resolution, responsible-gaming monitoring, and regulatory reporting.
• Support Communications: Retained for two (2) years from the date of the final communication, used for quality assurance and complaint resolution.
• Marketing Consent Records: Retained for the duration of your membership and for one (1) year following withdrawal of consent, to evidence that marketing communications were lawfully sent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with our data-destruction procedures. Anonymized data may be retained indefinitely for aggregated statistical analysis.

dgw188 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and dgw188 servers is encrypted in transit using industry-standard TLS protocols. The padlock in your browser confirms this protection is active during your session.
• Encryption at Rest: Sensitive Personal Data — including financial records and identity document files — is stored in encrypted form in our database infrastructure.
• Access Controls: Access to systems holding Personal Data is restricted to authorized personnel on a strict need-to-know basis, enforced via role-based access controls and multi-factor authentication.
• Intrusion Detection & Monitoring: Our infrastructure is continuously monitored for unauthorized access attempts, anomalous traffic patterns, and indicators of compromise. Security alerts are triaged by a dedicated operations team 24/7.
• Penetration Testing: dgw188 commissions regular third-party penetration tests of our platform and supporting infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach affecting your Personal Data, dgw188 will notify affected Members and relevant authorities within the timeframes required by applicable law, and will take immediate steps to contain the incident and prevent further unauthorized access.

dgw188 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyze usage patterns. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for core platform functionality, including session authentication, load balancing, and security token management. These cookies cannot be disabled without breaking basic Platform features.
• Functional Cookies: Remember your preferences — such as language settings, preferred deposit method, and game lobby layout — to personalize your experience across sessions.
• Analytics Cookies: Collect aggregated data about how Members interact with the Platform — which pages are visited most, where sessions end, and how features are used — to inform product-improvement decisions. This data is processed in anonymized or pseudonymized form.
• Fraud Prevention Cookies: Used by our security and fraud detection systems to identify device fingerprints and flag account activity inconsistencies associated with unauthorized access or multi-accounting.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the dgw188 Platform. Disabling analytics or functional cookies will not prevent you from using core services.

As a dgw188 member, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team using the details in Section 16:

dgw188 is strictly an adults-only platform. We do not knowingly collect, process, or store Personal Data relating to any individual under the age of 21. Our KYC process is specifically designed to identify and reject registrations by underage individuals before they can access any Platform feature.

If dgw188 discovers or is notified that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, void any associated account activity, and return any funds deposited — net of any withdrawal already processed — in accordance with our underage-account closure procedure.

The dgw188 Platform may reference or display content from third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others) whose software is embedded within the Platform under license. While these integrations are subject to our security requirements, the privacy practices of these studios are governed by their own policies and are independent of this dgw188 Privacy Policy.

dgw188 accepts no responsibility for the privacy practices, security standards, or content of any external websites or services that are not operated by dgw188. We do not link to external websites from the main navigation or footer of this Platform.

dgw188 reserves the right to amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or platform features. When material changes are made, we will notify registered Members via email and/or an in-platform notification at next login, clearly identifying what has changed and when the revised Policy takes effect.

Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms. If you do not agree with any amendment, you may exercise your right to erasure or account closure by contacting our support team before the effective date.

We recommend reviewing this Policy periodically. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For any question, concern, or request relating to this Privacy Policy or the handling of your Personal Data, please contact the dgw188 data team through the following channels. All communications must be in English or Bahasa Indonesia:

• Live Chat: Available 24/7 directly through the dgw188 Platform — the fastest channel for general account and data inquiries.
• Email (plain text — not a link): support@dgw188.cam — use the subject line "Data Privacy Request — [Your Account ID]" for prioritized handling. Target response time: under 2 hours.
• WhatsApp (plain text — not a link): +62 811 9288 188 — available 24/7 in Bahasa Indonesia and English for members who prefer a messaging channel.
• Support Hours: 24 hours a day, 7 days a week, calibrated to Western Indonesia Time (WIB, UTC+7). Members in WITA (UTC+8) and WIT (UTC+9) zones receive the same standard of service.